Returned by Customer - Please contact us before returns. We will always do our best to ensure your satisfaction and make adjustments as needed.
Any claims for damaged/defective items must be submitted within 31 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 31 days after the estimated delivery date.
The return address is set by default to our facility. When we receive a returned shipment, an automated email notification will be sent to you. Returns are donated to charity. If our facility isn't used as the return address, the return and funds will become invalid.
Wrong Address - If customer provides an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you, if and as applicable.
Unclaimed - Shipments that go unclaimed are returned to our facility and customer will be responsible for replenishment costs of shipping if needed.